Terms and Conditions
At eclectic games we are dedicated to providing the best possible service to you. If you have any questions or concerns then please e-mail us at firstname.lastname@example.org or telephone on 0118 959 8250 and we will be happy to help.
Our address for all correspondence and returns is: eclectic games, 5 Union Street, Reading, RG1 1EU.
We accept most credit and debit cards including Visa, MasterCard, Switch, and Delta. We operate a sophisticated on-line processing system via PROTX, one of the world's largest credit card processing companies. Please be assured that Protx offer a highly secure processing of your payment. At no time are your details held in clear text on any website, and no one sees your credit card number.
For orders containing only items listed as 'In Stock', we aim to dispatch orders by the end of the next working day at the latest. During COVID-19 shutdown, our aim is to send out orders on Tuesdays and Thursdays. Orders placed by the end of Monday should go out with DPD on Tuesday, orders placed on Tuesday and Wednesday should go out on Thursday. If your order contains items that are temporarily out of stock, we will back order them for you, and will usually be able to dispatch your complete order within five working days. If it will take us longer than five working days to dispatch your order, we will contact you to give you an expected timescale or the option to cancel your order or the part of the order that cannot be fulfilled at present if you would rather not wait.
It is possible to pre-order new releases on our website. Payment for the item will be taken at the time of the order. Pre-ordered items will be dispatched to you on the day we receive them from our distributor. Pre-orders can be cancelled at any time up to 2 weeks before the listed release date, at which point you will receive a full refund less a 50p processing fee. Pre-orders cancelled less than 2 weeks before the listed release date will receive a full refund less a 10% processing fee.
If you are not completely satisfied with your order, we guarantee to exchange any goods or refund the cost of the item, provided you contact us within seven days of receiving your order.
Before returning unsatisfactory goods please contact us for a returns number.
PLEASE NOTE: eclectic games is not responsible for costs incurred in supplying or returning correctly supplied and undamaged goods, and we reserve the right to charge a handling fee of up to 25% of the value of the goods. We recommend that returned items are sent by Recorded Delivery (or an alternative trackable delivery option), as we cannot be held responsible for goods lost in transit. In the case of wrongly supplied or damaged goods we will refund your postage costs.
eclectic games reserves the right to alter or amend the specifications and/or prices of the products offered for sale, or withdraw them completely without prior notice.
Our Guarantee is in addition to your statutory rights.
Pre-registration for Events
It is possible to pre-register and pay for your attendance at tournaments held at eclectic games via our website. Pre-registration guarantees you a place in the tournament provided you arrive by the listed start time for the tournament (usually 11 a.m.). If you arrive late, then your participation is at the discretion of the tournament organiser.
Pre-registrations can be cancelled at any time up to 1 working day before the tournament by contacting eclectic games either by phone or email. If you cancel your attendance up to 5 working days before the tournament, you will receive a full refund of your entrance fee, less a 50p processing fee. If you cancel your attendance less than 5 working days before the event, you will receive a refund of 75% of your entrance fee. If you do not cancel your pre-registration and do not attend, you will not be entitled to a refund.
By placing an order, you agree to the terms above. Your statutory rights are not affected.