eclectic games Event Tickets FAQs

We run events and tournaments in our store’s games room most evenings and most weekend days!

How do I buy my ticket?

Event tickets can be purchased in-store or through our website.

Where do I find the tickets on the website?

Tickets can be found under the Event Tickets tab on our website at the top of the homepage (or the menu button in the top left if viewing on mobile).

Sometimes we run multiple events for the same game, such as for pre-releases. Please ensure you’re buying your ticket for the right timeslot!

How far in advance can I buy my ticket?

We will make tickets for the next instance of our regular weekly events available a week in advance. For example, if the event runs on a Thursday evening, tickets for the next event will be available to purchase from the previous Friday morning. Tickets for Weekend events will usually be available further in advance but may vary on a case-by-case basis.

Can I buy tickets for myself and all my friends?

Yes, however, you will need to include the details of the other attendees in the delivery instructions section if checking out online so that we can add them to our events list.

What do I need to know for card game events?

Unless the event is a sealed event or one where the ticket clearly states that decks will be provided, as a general rule, you are expected to bring your own decks. However, we do have a lovely community and the players are often happy to help out a new player and lend them decks on the night. Join our Discord server to chat with the other players!

In order to distribute promotional products and participate in our events, all players are required to be signed up with the third-party platform run by the game's publisher. These are:

• Magic The Gathering: Companion App
• Star Wars Unlimited: Melee
• Lorcana: Ravensburger Play Hub
• Pokémon: Pokémon Trainer Central
• Yu-Gi-Oh!: Yu-Gi-Oh! NEURON
• Riftbound: UVS account & Riot account

I registered for the event on another site, do I still need to buy a ticket?

You will need to purchase your event ticket via our website or in-store in order to secure your place. Registering for the event on other platforms, such as Neuron or UVS, does not guarantee entry!

How much are tickets?

Generally, regular evening events will be £6. Events which have a substantial product requirement such as Draft or Sealed format card tournaments, or which attract a particular level of prize support or staff overhead, will have a ticket price that reflects this.

Will I be sent a physical ticket?

Your proof of purchase is all that’s necessary to gain entry to our events. If you’re purchasing your ticket via the event tickets on our website, you will receive your proof of purchase immediately after check out and via email.

If you’re purchasing your ticket in-store you will be given a paper receipt and we will also ask for your names to add you to the events list.

Can I cancel my ticket?

Yes! Our event refund policy:

• Players who contact us prior to the day will get a full refund minus admin fees. Contact us here.
• Players who cancel on the day but prior to the event will only get a refund if we can fill their space.
• Players who do not turn up for the event: there is no refund.

What are the rules about attending events?

We cover this in our Games Room FAQs, but the main gist is: be nice and courteous to others and the room!

Are you wheelchair accessible?

Unfortunately, our games room is located downstairs and not wheelchair accessible.

What are the special rules for Prerelease Events?

Buying a Prerelease ticket means that you are committing to playing in our event. Players may not purchase tickets to take the kit without also playing in the event and are expected to play in the event with some exceptions (emergencies and problems with transport), in which case they may collect their kit after the event concludes only if we cannot fill their space. This will be decided on a case-by-case basis, however, we will always prioritise players in attendance.

Players cannot buy additional tickets to get extra kits, as this takes seats away from their fellow players.

Players who attempt to game the system by buying additional tickets to gain extra kits will have the additional tickets refunded minus a 10% admin fee. Repeated offences may lead to player bans.

Any decision by the event judges or the store staff is final.

By purchasing your ticket, you agree to follow these rules, and eclectic games reserve the right to remove you from the event for failing to do so when asked by staff. You will not be allowed entry to the games room without a ticket.

General rules

• Be courteous.
• Respect the other people in the venue and the eclectic games staff at all times.
• Do not use foul language. We have game players of all ages, and all of them deserve a pleasant environment to play in.
• Respect the games room environment:
• Put rubbish in bins
• Don't leave rubbish on the tables or the floor
• Don't sit on the tables
• Don't put your feet on the tables or chairs.
• Do not move tables.
• Vaping or smoking is not permitted anywhere in the building or directly outside the front door.
• Do not use the outlets to charge vapes and e-cigarettes due to them being a fire hazard.
• Children under the age of 15 must be accompanied by a parent or guardian at all times.

Very important food and drink rules:

You may bring and consume your own food and drinks on the premises, however, please note the following restrictions:

• No nuts of any kind. This includes products containing nuts, such as chocolate bars or cakes.
• No hot food
• No fast food
• No alcohol

Behaviour that interferes with others' enjoyment of their games will NOT be tolerated. If you are causing a disruption or are upsetting or harassing others you will be asked to leave.

Please note

Unfortunately, our games room is located downstairs and not wheelchair accessible.

COVID recommendations

Do not attend if you have COVID symptoms. If you cannot attend because you are symptomatic or are isolating because you have been instructed to do so, you will receive a full refund for your ticket. Please contact us to arrange this.

We're looking forward to seeing you in our games room soon!

Here are all the newest products in our store and our website! See more new items in our new category!

Delivery

What can I order?

Most items on our website can be ordered to your home. Please note that all of our event tickets are e-tickets only!

Can I just pick it up from your shop?

Yes! Please make sure you select the "I would like to collect my order in store" option during the checkout. You can see our opening hours and shop location on our contact page!

How much does it cost?

It is £7.50 for parcels up to 10kg.

Collecting your order from our shop is free!

When will my order arrive?

The majority of our parcels are shipped with a two-day tracked service by Royal Mail (Tracked 48). They are usually picked up the day after you've placed the order.

Please note: We no longer deliver to Northern Ireland.

Why have your prices gone up?

Most couriers have raised their prices at the beginning of the year which made our deliveries more expensive.

I'm not in the UK, can I order from you anyway?

If you are not completely satisfied with your order, we guarantee to exchange any goods or refund the cost of the item, provided you contact us within 14 days of receiving your order.

Before returning unsatisfactory goods please contact us for a returns number.

PLEASE NOTE: Eclectic Games is not responsible for costs incurred in supplying or returning correctly supplied and undamaged goods, and we reserve the right to charge a handling fee of up to 25% of the value of the goods. We recommend that returned items are sent by Recorded Delivery (or an alternative trackable delivery option), as we cannot be held responsible for goods lost in transit. In the case of wrongly supplied or damaged goods we will refund your postage costs.

Eclectic Games reserves the right to alter or amend the specifications and/or prices of the products offered for sale, or withdraw them completely without prior notice.

Our Guarantee is in addition to your statutory rights.