How do I buy my ticket?

Event tickets can be purchased in-store or through our website.

Where do I find the tickets on the website?

Tickets can be found under the Event Tickets tab on our website at the top of the homepage (or the menu button in the top left if viewing on mobile).

Sometimes we run multiple events for the same game, such as for pre-releases. Please ensure you’re buying your ticket for the right timeslot!

How far in advance can I buy my ticket?

We will make tickets for the next instance of our regular weekly events available a week in advance. For example, if the event runs on a Thursday evening, tickets for the next event will be available to purchase from the previous Friday morning. Tickets for Weekend events will usually be available further in advance but may vary on a case-by-case basis.

Can I buy tickets for myself and all my friends?

Yes, however, you will need to include the details of the other attendees in the delivery instructions section if checking out online so that we can add them to our events list.

How much are tickets?

Generally, regular evening events will be £5. Events which have a substantial product requirement such as Draft or Sealed format card tournaments, or which attract a particular level of prize support or staff overhead, will have a ticket price that reflects this.

Will I be sent a physical ticket?

Your proof of purchase is all that’s necessary to gain entry to our events. If you’re purchasing your ticket via the event tickets on our website, you will receive your proof of purchase immediately after check out and via email.

If you’re purchasing your ticket in-store you will be given a paper receipt and we will also ask for your names to add you to the events list.

Can I cancel my ticket?

Yes. Our event refund policy:

• Players who contact us prior to the day will get a full refund minus admin fees. Contact us here.
• Players who cancel on the day but prior to the event will only get a refund if we can fill their space.
• Players who do not turn up for the event: there is no refund.

What are the rules about attending events?

We cover this in our Games Room FAQs, but the main gist is: be nice and courteous to others and the room!

By purchasing your ticket, you agree to follow these rules, and eclectic games reserve the right to remove you from the event for failing to do so when asked by staff. You will not be allowed entry to the games room without a ticket.

General rules

• Be courteous.
• Respect the other people in the venue and the eclectic games staff at all times.
• Do not use foul language. We have game players of all ages, and all of them deserve a pleasant environment to play in.
• Respect the games room environment - put rubbish in bins, don't leave it on the tables or the floor; don't sit on the tables, and don't put your feet on the chairs.
• Do not consume alcohol on the premises.
• Vaping or smoking is not permitted anywhere in the building or directly outside the front door.
• Do not bring and consume fast food to the games room.
• Children under the age of 15 must be accompanied by a parent or guardian at all times.

Behaviour that interferes with others' enjoyment of their games will NOT be tolerated. If you are causing a disruption or are upsetting or harassing others you will be asked to leave.

Please note

Unfortunately, our games room is located upstairs and not wheelchair accessible.

COVID recommendations

Do not attend if you have COVID symptoms. If you cannot attend because you are symptomatic or are isolating because you have been instructed to do so, you will receive a full refund for your ticket. Please contact us to arrange this.

Delivery

What can I order?

Most items on our website can be ordered to your home. Please note that all of our event tickets are e-tickets only!

Can I just pick it up from your shop?

Yes! Please make sure you select the "I would like to collect my order in store" option during the checkout. You can see our opening hours and shop location on our contact page!

How much does it cost?

It is £7.50 for parcels up to 10kg.

Collecting your order from our shop is free!

When will my order arrive?

The majority of our parcels are shipped with a two-day tracked service by Royal Mail (Tracked 48). They are usually picked up the day after you've placed the order.

Please note: We no longer deliver to Northern Ireland.

Why have your prices gone up?

Most couriers have raised their prices at the beginning of the year which made our deliveries more expensive.

I'm not in the UK, can I order from you anyway?

If you are not completely satisfied with your order, we guarantee to exchange any goods or refund the cost of the item, provided you contact us within 14 days of receiving your order.

Before returning unsatisfactory goods please contact us for a returns number.

PLEASE NOTE: Eclectic Games is not responsible for costs incurred in supplying or returning correctly supplied and undamaged goods, and we reserve the right to charge a handling fee of up to 25% of the value of the goods. We recommend that returned items are sent by Recorded Delivery (or an alternative trackable delivery option), as we cannot be held responsible for goods lost in transit. In the case of wrongly supplied or damaged goods we will refund your postage costs.

Eclectic Games reserves the right to alter or amend the specifications and/or prices of the products offered for sale, or withdraw them completely without prior notice.

Our Guarantee is in addition to your statutory rights.